Working at The Eadmund
68-70 Brighton Road, Coulsdon, CR5 2BB
Operated by Nellben Limited
15 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Supportive management and a positive family-like culture ensure safe care, although activities lack a dedicated coordinator and training is standard."
Safety & Risk
7/10
✓
People were protected from identified risks. Risks to people's well-being were assessed, reviewed and managed safely... Medicines were managed, administered and stored safely.
Staff Culture
7/10
✓
There was a visible person-centred culture within the staffing team... A member of staff told us, 'It's a very homely place and people get great care, we are all part of a big family.' Staff were positive about how the service was run.
Staffing Levels
6/10
✓
Staff told us there were enough staff available to support people appropriately and staff rotas confirmed planned staffing levels were consistently maintained.
Training & Dev
6/10
✓
Staff received support through supervision, training and an appraisal of their practice and development. Training was provided in a range of topics and specialised areas such as, moving and handling, safeguarding and emergency medicines administration amongst many others.
Management
7/10
✓
The registered manager demonstrated an in-depth knowledge of people's needs and the needs of the staffing team. Throughout our inspection we observed the registered manager interacted well with staff in a positive and supportive manner. 'The manager is very supportive and we can go to her at any time with anything.'
Programmes
5/10
!
People were supported to access community services and to participate in activities of their choosing that met their needs... some people attended a local church for a weekly programme of music and singing. The service had its own mode of accessible transport.
Points to consider
No dedicated activities coordinator or special programmes, so the role involves mostly routine care with some community outings and church visits.
People were supported to access community services and to participate in activities of their choosing that met their needs... some people attended a local church for a weekly programme of music and singing.
Staffing is adequate with consistent rotas but nothing special like low agency use or a long-serving team.
Staff told us there were enough staff available to support people appropriately and staff rotas confirmed planned staffing levels were consistently maintained.
Only standard induction and training in basic topics, no funded qualifications or career development paths.
Staff completed an induction programme in line with the Care Certificate... Training was provided in a range of topics and specialised areas such as, moving and handling, safeguarding and emergency medicines administration.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews