Last updated: 10 February 2026
"Staff feel valued and supported with an approachable manager, but low staffing leaves them rushed and medicines records have gaps."
People received their medicines safely. However, some improvements were needed to the management of medicines records, which had been identified by the registered manager and was being addressed.
Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. Their comments included, “Our hard work is acknowledged” and “Work makes me feel happy.”
we received mixed feedback about staffing levels and staff deployment which was being addressed by the provider as new staff were in the process of being recruited. People and relatives’ comments included, “I know they are short of staff”, “Staff always seem busy
Staff members confirmed they received opportunities for training and development. A staff member commented, “There is plenty of training, online and we get practical training” and “Training is good it gives us the knowledge that is needed.”
People, staff and professionals were complimentary about the registered manager. Their comments included, “The manager will help out”, “The manager is approachable” and “There is an open door you can call in.”
Peoples’ comments included, “We have been to the Metro centre and the garden centre”, “I really like the entertainment and quizzes”, “We have bowls, a special dog comes in, singers and alpacas”
Staff numbers are sometimes too low, leaving workers busy, rushed, and short on time to chat with residents, though new staff are being hired.
People and relatives’ comments included, “I know they are short of staff”, “Staff always seem busy, trying to cope with everybody, like on a morning, most people want to get up by a certain time” and “Staff are caring but they don’t have time to talk.”
Medication record-keeping has gaps like stock not matching records and missing logs for creams applied during personal care.
managers had identified that stock did not balance with records and stock adjustments had been made on the electronic medicine record for several peoples’ medicines... Records were not in place for all creams applied by care staff
Only standard training is mentioned with no specialist courses or funded qualifications for career growth.
Staff received training around a range of topics to help ensure they were competent to carry out their role... Staff members confirmed they received opportunities for training and development.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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