Working at The Dunes
49 Cynthia Road, Poole, BH12 3JE
Operated by Harbour Care (UK) Limited
4 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.7/10
Key Finding
"A family-like culture and stable staffing team, although the new manager is not yet registered and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
People were supported by staff who understood their safeguarding responsibilities, what signs may indicate a person was experiencing harm or abuse and how to raise a concern both internally and to external agencies.
Staff Culture
9/10
✓
Staff felt motivated and supported by their colleagues and the management; telling us the staff team were 'like a family.' A regular agency worker commented, 'This is the best home I've come to. Every staff member is like family.'
Staffing Levels
8/10
✓
There was a stable and long-standing staffing team which meant people living there were supported by staff familiar to them.
Training & Dev
7/10
✓
Staff received mandatory and specific training to meet people's individual needs. This included: equality and diversity, confidentiality, prevention and management of behaviour that could challenge and safeguarding. Staff received regular supervision and appraisals.
Management
7/10
✓
Management were seen as supportive and approachable. Staff comments included: '[Name of the manager] is friendly and professional. [Name of the deputy manager] is supportive' and, 'The management is good. We can ask about anything and what we need is provided fast.'
Programmes
6/10
✓
Staff supported people to enjoy a wide range of activities both in the home and the community. People did activities that reflected their interests. This included time at a farm, day centre, gardening, watching favourite DVDs, pampering sessions and picnics.
Points to consider
The manager is new and not yet registered with the regulator, so leadership might not be fully stable yet.
The service did not have a manager registered with the CQC. A registered manager and a provider are legally responsible for how the service is run and for the quality and safety of the care provided. At the time of our inspection the manager had been in post for two weeks and had started the application process to register with us.
Varied activities like outings and gardening, but no dedicated coordinator or specialist programmes to make the role really creative and varied.
People's desire to socialise and participate in meaningful activity was met through a varied range of activities tailored to their tastes and abilities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews