Last updated: 9 February 2026
"Strong safety from abuse and risks plus a supportive staff culture with good training, but basic activities and gaps in sickness cover hold it back."
The service protected people from the risk of abuse and avoidable harm. Managers assessed risks to people and put in place appropriate management plans to manage risks safely. Staff recorded accidents and incidents in detail and managers investigated to ensure lessons were learnt.
Another member of staff informed us, “We are fully staffed now [...] and we all work well together.” A member of staff told us, “I like supervision because they are like reviews, and they help me work on my work ethics and improve.”
People and their relatives were positive about the staff team and felt there was enough staff who had the skills and knowledge to safely support people.” During our visit, we observed that there was enough staff available to meet people’s needs.
A member of staff told us, “I am given a lot of training both online and face-to-face and currently undertaking a level 3 diploma in adult social care.”
A relative told us, “I am very happy with the Manager; they always attend hospital appointments.”
Staff supported people to participate in a range of community activities. Staff supported one person to practice their faith by taking them to their preferred place of worship every week.
Staffing is adequate but they do not always bring in cover when staff call in sick.
one member of staff informed us where staff cancelled their shift due to sickness or personal reasons, the service did not always seek additional staff cover to ensure safe staffing levels were maintained.
No activities coordinator or specialist programmes, so the role is mostly routine care with basic community support.
No mention of dedicated activities coordinator, pet therapy, gardening, intergenerational projects or named specialist programmes.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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