Working at The Downes Residential Care Home
The Downes, Hayle, TR27 4HW
Operated by Malcolm Victor John Burkett
31 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Dedicated activities staff provide daily programmes with confident management and a united team, but staffing lacks strong retention and training covers only the basics."
Safety & Risk
7/10
✓
The medicines system was managed effectively. The system was well organised, we did not find any errors, recording was to a good standard.
Staff Culture
7/10
✓
The team worked well together and had the shared goal of providing a good service to people who lived at the home.
Staffing Levels
6/10
✓
Staffing levels were satisfactory. We observed people receiving prompt support from care staff when required.
Training & Dev
6/10
✓
Staff received suitable training to carry out their roles. Suitable records were available to demonstrate staff received regular one to one supervision.
Management
7/10
✓
People, relatives and staff had confidence in the management of the service.
Programmes
8/10
✓
The service employed three activities staff; one who was full time and two who were part time. This ensured there was an activities worker each day at the service.
Points to consider
Staffing is adequate with enough staff on each shift to respond promptly, but no details on low staff turnover or minimal use of agency workers.
Staffing levels were satisfactory. We observed people receiving prompt support from care staff when required.
Training covers the basics with induction and supervision in place, but no mention of specialist courses or funded qualifications.
Staff received suitable training to carry out their roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews