Working at The Dispensary

The provider had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt... Staff supported people safely and positive risk taking was encouraged.

There were sufficient staff to support people safely. People were supported on a 1-1 or 2-1 basis and staffing levels could be increased or decreased dependent upon need.

Staff feedback and staffing records showed staff received mandatory and developmental training, including training about learning disability and autism, to help meet people’s needs. They received supervision, observations and checks of competency and appraisals.

Examples of new experiences for people included, relationships, going bowling, going for a pint, going to the circus, feeding a horse, making the tea, playing pool, going fishing, a day at the races, making pancakes, arts and crafts and mental health days and going to a football match.