Last updated: 10 February 2026
"Supportive management and positive staff culture, but uncertain staff retention and no dedicated activities coordinator."
The provider had a proactive and positive culture of safety, based on openness and honesty. They listened to concerns about safety and investigated and reported safety events. Lessons were learnt... Staff supported people safely and positive risk taking was encouraged.
Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. Staff comments included, “I am respected”, “I feel really supported and staff team work very well together”.
There were sufficient staff to support people safely. People were supported on a 1-1 or 2-1 basis and staffing levels could be increased or decreased dependent upon need.
Staff feedback and staffing records showed staff received mandatory and developmental training, including training about learning disability and autism, to help meet people’s needs. They received supervision, observations and checks of competency and appraisals.
People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.
Examples of new experiences for people included, relationships, going bowling, going for a pint, going to the circus, feeding a horse, making the tea, playing pool, going fishing, a day at the races, making pancakes, arts and crafts and mental health days and going to a football match.
Staff numbers are enough to keep people safe with flexible 1-1 or 2-1 support, but no details on low staff turnover or no agency use to make workloads easy.
There were sufficient staff to support people safely. People were supported on a 1-1 or 2-1 basis and staffing levels could be increased or decreased dependent upon need.
Varied outings like bowling, fishing and arts and crafts make the job interesting, but no dedicated activities coordinator or specialist programmes like pet therapy.
Examples of new experiences for people included... going bowling, going for a pint, going to the circus, feeding a horse, making the tea, playing pool, going fishing, a day at the races, making pancakes, arts and crafts...
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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