Working at The Dexters Limited

People told us they felt safe... Staff received training in safeguarding... knew how to respond... Risk assessments... minimised, whilst promoting independence... Robust recruitment practices... arrangements for managing people's medicines were safe... regularly audited

Staff spoke highly of both registered managers... 'It's a really lovely place to work. They (management) are so supportive to us'... It was evident that staff were well motivated and focussed... The management team promoted a very positive person-centred culture

Staff received an induction and a comprehensive training programme... additional courses... sensory awareness training, autism, diabetes and mental health awareness. All new support staff completed the Care Certificate. Staff received individual supervision at least three monthly, plus annual appraisals

People, relatives and visiting professionals told us the service was well-managed... Staff spoke highly of both registered managers and told us they were well supported. Their comments included, 'It's a really lovely place to work. They (management) are so supportive'

Staff were very knowledgeable... highly detailed care plans... extensive range of activities... tailored... hot air balloon ride... zoo keeper for the day... cricket match... overseas holiday... Mediterranean cruise... activities coordinator worked alongside people