Working at The Devonshire

There were enough staff on each shift to keep people safe... Accidents and incidents were investigated and learning shared... Staff knew how to recognise and report abuse... People received their medicines in a safe way... systems in place to ensure people were protected against infection.

Staff told us senior staff and managers had instilled a no-blame culture... “I think the company really cares about our wellbeing. The management are kind and we get lots of recognition.” Staff told us they would feel able to raise concerns.

Staff told us there always enough staff to keep people safe. They said people received consistent care because permanent staff usually covered any vacant shifts and agency staff were rarely used. Relatives confirmed there were enough staff available... consistent staff team.

Staff had been retrained in areas including moving and handling and dementia... the provider had delivered additional dementia training for staff and appointed two dementia ambassadors... Staff said the training they attended had improved their knowledge.

Staff told us they were well-supported by their line managers and the home’s management team. One member of staff told us, “There is nothing I wouldn’t be able to say to [registered manager] and the deputies; they are very supportive and encouraging.”

The staffing rota included five lifestyle coordinators on duty each day from Monday to Friday and three... at weekends. The lifestyle coordinators planned a programme of activities and outings... Relatives told us activities provision had improved... lots of activities here and good stimulation.