Working at The Dene Lodge - Minehead
Bircham Road, Minehead, TA24 6BQ
Operated by Hazelgate Ltd
39 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"A friendly family atmosphere and supportive management with better staffing, but safety gaps like the medicines fridge and basic training hold it back."
Safety & Risk
6/10
✓
Medicines optimisation good overall but 'medicines fridge was recorded as being outside of safe temperature range no action had been taken to promptly rectify this.'
Staff Culture
8/10
✓
'It’s not clinical, more homely. There’s a nice atmosphere.' 'I love it here. It’s just like a big family.' 'This is the best team we have ever had.'
Staffing Levels
7/10
✓
Staff told us there had been improvements to staffing levels... 'Staffing is much better. We aren’t short staffed, and we have more time to spend with people.'
Training & Dev
6/10
✓
There was an ongoing training programme which helped to make sure staff had the skills... Staff told us they felt the training provided was good.
Management
7/10
✓
Staff were complimentary about the management... management team were all very approachable. 'More management on the floor is really good.'
Programmes
6/10
✓
Activity staff... arranged for entertainers at the home and trips out... afternoon tea and cake party with people and their families.
Points to consider
Only standard training is mentioned with no specialist courses or funded qualifications.
There was an ongoing training programme which helped to make sure staff had the skills and knowledge needed to safely support people.
Some gaps in safety processes like not fixing the medicines fridge temperature issue right away and not contacting the GP about weight loss.
medicines fridge was recorded as being outside of safe temperature range no action had been taken to promptly rectify this... care plans were not always followed... GP had not been contacted.
Activities are regular with a dedicated coordinator but no specialist or innovative programmes named.
Activity staff said they tried to provide activities around people’s known interests and likes. They said they arranged for entertainers at the home and trips out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews