Working at The Dell Care Home
45 Cotmer Road, Lowestoft, NR33 9PL
Operated by Wellbeing Care Limited
40 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Strong safety practices and risk management with positive staff culture and new activities, but high manager turnover causes inconsistency."
Safety & Risk
7/10
✓
Care plans and risk assessments clearly set out how risks were managed and updated promptly; medicines managed, administered and stored safely with robust audits.
Staff Culture
6/10
✓
Staff were regularly asked for their views during team meetings and via surveys; results of the last staff survey were mostly positive.
Staffing Levels
5/10
!
Mixed feedback about whether there were sufficient staff to meet people's needs due to historic COVID issues, but observations found sufficient numbers on the day.
Training & Dev
/10
✕
Management
4/10
!
The registered manager had left in the weeks prior to this inspection; high turnover of registered managers despite regional manager oversight.
Programmes
6/10
✓
Provider had opened a new day centre on site for activities supported by younger people with learning disability; breakfast club mentioned.
Points to consider
No permanent manager in post right now, and past high turnover of managers has caused inconsistency.
the most recent registered manager having left... inconsistent management and high turnover of registered managers had impacted upon the quality
Staff numbers are adequate but feedback is mixed with some past shortages during COVID.
mixed feedback about whether there were sufficient staff to meet people's needs. This was in part due to historic issues with staffing experienced during the COVID19 pandemic... problems from time to time
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews