Working at The Dell

Staff had a good understanding of safeguarding processes... spoke with confidence on how to report concerns. Medicines were stored and managed safely... MARs... completed correctly... evidence of audit activity... action had been taken.

The new provider and registered manager had worked hard to develop strong leadership. Quality monitoring systems had been embedded and morale was good amongst the staff team. Staff told us the culture was open and honest with good teamwork.

Our observations confirmed the service had enough staff to meet people's needs. Staff told us there were enough staff to meet people's needs and staff comments included 'We have the right mix of staff' and 'I don't feel under pressure.'

Systems and processes for supporting and training staff were fully embedded... staff had received the training and support they needed to be effective in their roles. Staff received regular supervision.

The registered manager was experienced... staff told us '[Registered managers name] is great manager, she is firm but fair' and 'I can speak to [registered manager's name] anytime, she is so approachable.'

There was an enthusiastic activities coordinator employed, who had developed a full programme of activities. Some were group activities, and some were individual sessions. We saw people engaged... such as singing and dancing.