Last updated: 10 February 2026
"Visible leaders promote a positive culture and staff receive good training, but staffing relies on agency workers and activities lack specialist programmes."
There were systems and processes in place to safeguard people from abuse... Risks to people were assessed and action taken... People's medicines were managed safely.
Managers promoted and supported a positive culture, which was person centred and focused on good outcomes for people. Newsletters were provided to staff... helped with feeling connected and feeling 'part of one team.'
Managers ensured the service remained safely staffed. A combination of successful staff recruitment, use of agency staff, careful admission planning and adjustments in staff deployment, as required, supported this.
Staff were further supported to complete training particular to their roles and levels of responsibility... Staff told us the training provision had improved. A new member of staff said, 'It's very good training.'
Leaders were visible, providing staff with direction and support as needed. Managers promoted and supported a positive culture.
People were supported to enjoy social activities... We observed people enjoying activities together... activity staff working with people on a one-to-one basis.
Staffing is adequate and safe but relies on some agency workers and shift adjustments to cover needs.
A combination of successful staff recruitment, use of agency staff, careful admission planning and adjustments in staff deployment, as required, supported this.
Activities are regular with dedicated staff support but no specialist programmes or innovative approaches mentioned.
People clearly enjoyed the company of the activities staff who were joined by care staff in supporting people's social activities.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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