Last updated: 9 February 2026
"Robust safety and innovative programmes shine, with supportive management and positive culture, although staffing lacks retention details and training is only standard."
2022 IPC inspection: Robust IPC policies, audits, cleaning, PPE, testing; per 2018: Appropriate medicines management, detailed risk assessments, safeguarding training.
Per 2018 comprehensive inspection: Staff told us 'I love working here, it's rewarding'; positive culture described as 'happy calm and quiet' and 'nurturing'.
Per 2018 comprehensive inspection: 'There were sufficient numbers of staff on duty to meet the needs of people who used the service. People who used the service, their relatives and the staff did not raise any concerns about staffing levels.'
Per 2018 comprehensive inspection: 'Staff mandatory training was up to date and where gaps were identified, training was planned. New staff completed an induction to the service.'
Per 2018 comprehensive inspection: Staff said they felt supported by the registered manager; 'The manager is receptive to suggestions and takes your ideas on board.'
Per 2018 comprehensive inspection: Weekly psychologist for people and staff; research proposal on pet therapy; extensive outings, education and employment support, theme nights.
Staffing is adequate with enough staff to meet needs, but no details on retention or low agency use to make workloads easy.
Per 2018 comprehensive inspection: 'There were sufficient numbers of staff on duty to meet the needs of people who used the service. People who used the service, their relatives and the staff did not raise any concerns about staffing levels.'
Only standard mandatory training and induction in place, no specialist courses or funded qualifications for career growth.
Per 2018 comprehensive inspection: 'Staff mandatory training was up to date and where gaps were identified, training was planned. New staff completed an induction to the service.'
AI Generated
Last inspected: October 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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