Working at The Dales
Main Street, Maryport, CA15 7DX
Operated by Dales Care Homes Limited
40 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and supportive management create a positive culture, but unclear staff retention and basic training are drawbacks."
Safety & Risk
8/10
✓
Per 2022 IPC inspection: 'Staff understood and followed good Infection Prevention and Control (IPC) procedures, which helped protect people from the risk of infection'; per 2019: 'robust safeguarding systems'.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'We have all pulled together after the last inspection. Everyone is really clear about what needs doing'; 'It makes it nice to work here'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: 'Staff told us, and rosters confirmed, there were enough staff to support people's needs'.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: 'Staff were appropriately trained to give the best support possible. Staff knew people's needs and preferences and were skilled in working with people in the home'.
Management
7/10
✓
Per 2019 comprehensive inspection: 'A staff member said "[The registered manager] and everyone are so good and easy to talk to. It makes it nice to work here"'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: 'The home provided a range of activities with entertainment and outings on offer... bingo sessions, dominoes and crafts'; cinema room and bar provided.
Points to consider
Staff numbers are sufficient to meet care needs but no details on staff retention or agency use to show stable teams.
Per 2019 comprehensive inspection: 'Staff told us, and rosters confirmed, there were enough staff to support people's needs'
Training covers standard topics like dementia and personal care but no specialist courses or funded qualifications for career growth.
Per 2019 comprehensive inspection: 'Staff were appropriately trained... personal care skills, dementia care and moving and handling strategies'
Activities include bingo, crafts, outings and special rooms like a cinema but no specialist programmes or coordinator for more variety.
Per 2019 comprehensive inspection: 'bingo sessions, dominoes and crafts... entertainment and outings on offer... cinema room... bar'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews