Working at The Dales Care Home

Bosses struggle to keep oversight systems and checks running smoothly all the time.

some of the governance systems had not been consistently maintained or had not always been effectively implemented.

Heavy use of agency staff because they can't recruit a full permanent team.

The provider told us that they had struggled to recruit a full staff team. They were making significant use of agency staff to ensure enough staff were present at the home.

Some risks aren't always fully followed up or managed properly.

Some systems for assessing risk had not been maintained or on occasion all appropriate actions had not been taken when a risk had been highlighted.