Working at The Dales
Draughton, Skipton, BD23 6DU
Operated by Barchester Healthcare Homes Limited
56 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by management and work well as a team, but staffing gets stretched by sickness and agency use."
Safety & Risk
7/10
✓
People remained safe at the home. Systems and processes were in place to keep people safe and risks assessed. Medicines managed safely, staff competency assessed. Accidents and incidents reviewed monthly.
Staff Culture
7/10
✓
Staff told us they enjoyed working at the home, they felt supported and valued by the management team. Our observations showed and staff said they worked well as a team.
Staffing Levels
5/10
!
People and relatives told us there were sufficient numbers of staff to meet people's needs. Staff told us there were generally enough staff but could be difficult if staff were off sick. Agency staff were used to fill any staffing gaps.
Training & Dev
6/10
✓
Staff had received an induction to understand their role. Training records showed high levels of completion and these provided staff with skills to meet people's care needs. Records confirmed staff received regular supervision and an appraisal.
Management
7/10
✓
Staff told us they felt supported and valued by the management team. Staff were positive about the registered manager. One staff member said, 'She is firm but fair, very amenable and very approachable.'
Programmes
6/10
✓
A range of activities were available and the activities calendar showed something happening three times a day spread across all communities. Activities coordinator mentioned with concerts, Santa visits.
Points to consider
Staffing is adequate but can be stretched when colleagues are off sick and they rely on agency workers to cover gaps.
Staff told us there were generally enough staff but could be difficult if staff were off sick. The senior general manager told us agency staff were used to fill any staffing gaps.
Only standard training and induction with regular supervision, no specialist courses or funded qualifications mentioned.
Staff had received an induction... Training records showed high levels of completion... staff received regular supervision and an appraisal. Although, the overview records of supervision and appraisals required updating.
Regular activities run by a coordinator like concerts and Santa visits, but no specialist programmes or innovative approaches to enrich the role.
People and relatives told us the provision of activities was improving... We've got activities staff again. We have concerts, Santa came in... activities calendar showed something happening three times a day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews