Working at The Dairy House
Bishops Hull, Taunton, TA1 5AY
Operated by Cream Residential Care Limited
15 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Supportive and approachable management fosters a positive team culture with good training, but high staff turnover and incomplete as-required medicines instructions affect consistency."
Safety & Risk
7/10
✓
Medicines were managed and administered safely... Lessons were learned where medicines errors had occurred. Staff knew how to recognise and report abuse.
Staff Culture
7/10
✓
Staff commented positively about working for the provider and about the team culture at The Dairy House. Staff said they worked well together as a team.
Staffing Levels
5/10
!
Some relatives commented on the high turnover of staff. The provider had plans in place to address this.
Training & Dev
7/10
✓
Staff were provided with a range of training and support... Additional training had been provided to meet people's specific needs including training around new assistive technology products and supporting people with specific health conditions.
Management
8/10
✓
Staff told us the registered manager was always available and approachable. One staff member said, 'Name of registered manager is fantastic, you can speak to her about anything, she is very understanding and supportive.'
Programmes
7/10
✓
People engaged in activities of their choosing such as hydrotherapy, accessing the community, attending college, day trips, holidays, cooking, music, bowling and church. There was an interactive sensory room available.
Points to consider
High staff turnover and changes mean less consistency for the team and residents.
Relatives commented about the amount of staff changes there had been. The provider had recognised this and put plans in place to enable staff consistency.
Some as-required medication instructions need more detail on when and how to use them.
'As required' medicines had protocols in place but some required more detail to instruct staff on when and how to administer them safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews