Working at The Cyder Barn

Not always enough staff so call bells take time to answer and activities get cancelled sometimes.

1 person told us, 'I sometimes have to wait a while when I ring the bell.' A relative also told us, 'Sometimes there are not enough staff'. People told us activities were available, although occasionally cancellations due to staffing.

Training records often do not prove staff have completed the required training.

records did not always evidence some staff had received appropriate training. At the time of the assessment the registered manager was putting a process in place to address the concerns.

Safety risks like poor accident analysis and incomplete risk assessments make care less safe.

we were not assured that this process ensured effective analysis of accidents and incidents... some lacked sufficient detail to guide staff in supporting specific health conditions.