Working at The Crown Rest Home

Staff received training to help them recognise... confident to act upon concerns... Medicines were stored safely; regularly checked... Audits were regular, and no errors had been identified... very low level of incidents.

They had a strong staff team who were well trained and competent. Staff were very loyal and had many years' service... Staff said they worked as part of a team which was inclusive, supportive and nurturing.

In the history of the service the registered manager told us they had never used agency staff. Staffing levels were generous. The service employed a regular team of care staff who were very committed.

Training was provided face to face and was to a very high standard... All staff had additional care qualifications; senior staff had a national vocational award equivalent to a level five and care staff a qualification up to a level three. New staff completed a nationally recognised induction. The Care Certificate.

The registered manager/owner had been in the care sector for more than thirty years... worked on the floor so were aware of what was happening in the service and could ensure staff were delivering safe, timely care.

Each week the service ran a programme of activities which had been designed to be inclusive... Activities were designed to be holistic and inclusive. Some were community based... using virtual reality... intergenerational engagement.