Working at The Crown
Britannia Road, Bedford, MK42 9ET
Operated by Alex Davis (Bedford) Ltd
7 bedsResidential homes
Workplace Score
4.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.4/10
Key Finding
"Staff feel supported by the new manager with enough staff and varied activities, but no registered manager and incomplete safety reporting hold it back."
Safety & Risk
4/10
!
Records showed staff had not reported all instances of potential abuse to the Local Authority safeguarding team or the Care Quality Commission (CQC).
Staff Culture
6/10
✓
Staff told us they felt supported by the new manager who was introducing positive changes at the service; to benefit the people living there. A staff member told us, 'The manager has eyes on everything… keeps on top of it all and I like it.' They added, 'They listen and act.'
Staffing Levels
5/10
!
There were enough staff to spend quality time with people, as well as meeting their essential needs. However, plans sometimes needed to be made in advance to ensure there were always enough staff to enable people to have a bath, or go out if they wished to do so.
Training & Dev
4/10
!
Per 2020 comprehensive inspection: we found gaps in the training provided to meet people's assessed needs, such as autism.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post.
Programmes
5/10
!
Per 2020 comprehensive inspection: Each person had their own weekly activity planner which incorporated a mix of regular activities such as domestic tasks – which included laundry and shopping, and leisure interests. During the inspection people were busy and went out on several occasions for walks and to go shopping.
Points to consider
No permanent manager registered yet, so leadership and oversight might feel unstable.
At the time of our inspection there was not a registered manager in post. However, a new manager had been recruited and submitted an application to register.
Staff did not always report concerns about possible harm to the local authority or regulator.
Records showed staff had not reported all instances of potential abuse to the Local Authority safeguarding team or the Care Quality Commission (CQC).
Gaps in specialist staff training like for autism, so not all skills are fully covered.
Per 2020 comprehensive inspection: we found gaps in the training provided to meet people's assessed needs, such as autism.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews