Working at The Croft Residential Home
22 College Road, Newton Abbot, TQ12 1EQ
Operated by The Croft ECM Care Limited
22 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive hands-on manager, positive culture where staff feel valued, and stable core team, although activities rely on staff turns without external providers."
Safety & Risk
8/10
✓
Staff were recruited safely, and safeguarding processes were in place... Risks associated with people's care had been assessed... systems in place to ensure the safe administration of medicines... Accidents and incidents were analysed... pilot project... number of emergency calls... reduced significantly.
Staff Culture
8/10
✓
Staff felt well supported... '[Registered managers] door is literally always open. We feel really valued and appreciated.'... better work life balance due to changes in shift allocation... signposted to organisations that could support their well-being... monthly rewards for staff.
Staffing Levels
7/10
✓
There were enough staff to support people safely... stable and consistent staff team... Relatives commented on the stability... 'good core of staff' and, 'core of about six staff who have been there a long time.'
Training & Dev
7/10
✓
Registered manager had taken action to ensure staff had the knowledge and skills... practical training... moving and handling and first aid. Staff received the coaching and mentoring... several promotions... training necessary to administer medicines safely, continued competence checked.
Management
8/10
✓
Staff told us the registered managers door was 'always open' and they felt very well supported... The registered manager spent time working alongside the staff team 'on the floor' to support people... She will work weekends and nights, she is hands-on.
Programmes
6/10
✓
Staff were taking it in turns to provide activities... trips out; making Christmas cards and artworks using leaves; baking and creating personalised memory boxes... Many of the external activity providers... no longer operating following the pandemic.
Points to consider
Staff take turns doing basic activities like baking, crafts and trips since outside providers stopped after the pandemic, with no dedicated activities person to add variety to the day.
Many of the external activity providers used by the service were no longer operating following the pandemic. The activities programme was therefore being reviewed... In the meantime, staff were taking it in turns to provide activities, which people and staff were clearly enjoying. This included trips out; making Christmas cards and artworks using leaves; baking
Some staff turnover means not fully stable staffing, though a core group of long-term carers provides consistency.
I highly rate the carers. There is a turnaround of staff, but there is a core of about six staff who have been there a long time.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews