Working at The Croft Residential Home

Staff trained to identify abuse and report concerns; individual risks assessed and mitigated; medicines managed safely with people receiving them on time and as prescribed; quality advisor monitors safety with actions taken when things go wrong.

Staff told us they supported one another and worked well as a team. One staff member said, 'The team is brilliant.' Another said, 'We are a very close team.' This approach had developed an effective and stable staff team who felt confident and committed.

The provider used a staff dependency tool to ensure there were sufficient numbers of staff to meet people's needs; people told us they were not left waiting to receive support and our observations confirmed this; effective and stable staff team.

Staff received on-going training... invested in specialist training including the SWAN initiative and Gold Standards Framework (GSF); supervision sessions to discuss development needs.

The provider continued to have a visible presence at the home which people appreciated and valued and they were supported by a registered manager who led by example and was motivated and passionate about improving care for people living at The Croft.

Two activity co-ordinators responsible for facilitating activity programmes; intergenerational project with local school, 'postcards of kindness' scheme, tailored outings like reintroducing ballroom dancing, evening/weekend and 1:1 activities with evaluation forms.