Working at The Croft Residential Care Home
Ettrick Grove, Sunderland, SR4 8QE
Operated by Clovely Care Limited
33 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong leadership and high staff morale with long-serving team members, but lapsed training and outdated evacuation plans need attention."
Safety & Risk
5/10
!
Personal emergency evacuation plans were not up to date... no review period was set and advised they would add it to the monthly review.
Staff Culture
8/10
✓
Morale was high amongst staff. Staff members we spoke with told us they were happy to work at the home. One staff member told us, 'We work as a team.'
Staffing Levels
7/10
✓
Sufficient appropriately trained staff were available to support people's needs. A number of staff had worked at the home for over 10 years.
Training & Dev
4/10
!
Of the 42 staff members, eight staff members training for moving and assisting had lapsed in February 2018 and eight staff members infection control training had lapsed in March 2018.
Management
8/10
✓
The registered manager provided strong leadership. Staff told us they felt supported by the registered manager and enjoyed working at the service.
Programmes
7/10
✓
The home employed three activities co-ordinators... offered a range of activities for people including baking, bingo, cheese and wine parties, foods of the world, pet therapy and movie nights. The home had adopted the Pool Activity Level (PAL) system.
Points to consider
Some staff training on moving people and infection control was out of date when inspectors visited.
Of the 42 staff members, eight staff members training for moving and assisting had lapsed in February 2018 and eight staff members infection control training had lapsed in March 2018.
Emergency evacuation plans had wrong details for some people and weren't reviewed regularly.
Personal emergency evacuation plans were not up to date... the information did not reflect people's current needs and personal details were incorrect... no review period was set.
No system to check safeguarding records for patterns or lessons to learn.
The home had a process of recording the information but did not review the data to determine any trends or patterns for future lessons learnt.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2018
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews