Last updated: 10 February 2026
"Staff feel valued with good training, but overworked staff and unsafe recruitment practices raise risks of harm."
The provider did not always ensure people were adequately protected from unsafe recruitment of staff. They had not checked a candidate's full employment history and reasons for leaving previous posts before employing them.
Staff said they had good levels of COVID-19 related guidance and were confident in their role. They added they felt valued by the registered manager and enjoyed working at the home.
The registered manager did not mitigate the potential risk of mistakes by ensuring staff were well-rested. For example, one staff member worked 84 hours per week for three weeks in-a-row.
Per 2018 comprehensive inspection: Staff had been appropriately trained and supported. They had the skills, knowledge and experience required to support people with their care and social needs.
The registered manager failed to follow safe recruitment procedures to ensure staff were suitable to work with vulnerable adults. Although there were extensive policies and procedures to underpin safe care delivery, these were not always customised to the needs of the service.
Per 2018 comprehensive inspection: People told us they enjoyed a variety of activities which were organised for their entertainment. These included external activities in the local community including attending concerts, going for a meal and trips to Blackpool.
Staff have to cover crazy hours like 84 a week for weeks on end with no one to cover their breaks.
one staff member worked 84 hours per week for three weeks in-a-row. They routinely covered 72 hours over six days with only one day off each week.
Manager skips proper checks on new staff job history and past employers.
They had not checked a candidate's full employment history and reasons for leaving previous posts before employing them. It was not always clear what role and organisation referees were obtained from.
Overworked tired staff and dodgy hiring raise the risk of mistakes or harm.
The registered manager failed to mitigate the risk of harm or mistakes by ensuring staff were well-rested. This placed people at risk of harm.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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