Working at The Croft Care Home
17 Snydale Road, Normanton, WF6 1NT
Operated by Croft Carehomes Limited
29 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff feel supported with enough staffing to meet needs, but management checks missed infection control issues and activities are limited at times."
Safety & Risk
6/10
✓
People felt safe living at the home and told us staff cared for them well. Staff were knowledgeable about safeguarding people from the risk of abuse. Accidents and incidents were not always analysed to ensure trends and patterns were identified.
Staff Culture
6/10
✓
Staff felt supported by the management team and received appropriate training to carry out their role. Staff were kind and considerate in their interactions with people.
Staffing Levels
6/10
✓
Through our observations and speaking with staff, we found there were enough staff available to meet people's needs in a timely way.
Training & Dev
5/10
!
The provider ensured staff received training appropriate to their job roles. Staff new to the home were supported through an induction programme and carried out shadow shifts alongside experienced care workers.
Management
4/10
!
Systems in place to monitor the service were not always effective. Some audits had identified areas to improve and appropriate actions were taken. However, some issues identified during our inspection, had not previously been highlighted.
Programmes
4/10
!
During our inspection we saw people were engaged in social stimulation. However, people told us there were times when there were limited activities. The registered manager told us they were in the process of recruiting an activity co-ordinator.
Points to consider
The manager is in place but quality checks missed problems like infection control and accident records.
some issues identified during our inspection, had not previously been highlighted. For example, issues regarding infection control and monitoring of accidents and incidents.
Activities are limited at times with no dedicated coordinator yet, so the job is mostly routine personal care.
people told us there were times when there were limited activities. The registered manager told us they were in the process of recruiting an activity co-ordinator
Only standard training to do the job, no specialist courses or funded qualifications.
The provider ensured staff received training appropriate to their job roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews