Last updated: 10 February 2026
"Staff feel more supported with better communication and shift patterns plus a dedicated activities coordinator, but training gaps and safety risks around medicines hold it back."
Risks associated with people's medicine, physical care and support were not effectively controlled; breach of regulation 12 Safe care and treatment.
Better communication, support, training and organisation of shift patterns had given staff more coping strategies and reduction of their stress levels.
Staffing had stabilised in recent months with staff being recruited to replace agency and bank staff, but the home was carrying a large number of vacancies.
Shortfalls in training were being addressed, but recent concerns highlighted staff working without the necessary skills and training to meet people's needs safely.
An experienced manager had come into post since May 2022 and was making significant improvement, but the overall governance and oversight had been weak with a number of recent changes in management.
There was a staff member employed specifically to coordinate and plan activities; people's records showed some activities taking place and the scope improving.
Training shortfalls mean some staff lack skills needed for complex resident needs, leaving you less confident in your role.
recent concerns had highlighted staff working in an unsupported way without the necessary skills and training to meet people's needs safely.
Safety risks like poor medicine storage and unlocked hazardous items add extra worry to your shifts.
some people's topical medicines such as creams and emollients were not being safely stored... One-bathroom cabinet was unlocked and contained razors and paint.
Past leadership changes and weak oversight left staff stressed and without enough support.
The overall governance and oversight of this service had been weak and a number of recent changes in management had affected the growth and stability of the service.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp