Working at The Crest Care Home
32 Rutland Drive, Harrogate, HG1 2NS
Operated by Warmest Welcome 2 Limited
31 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel valued and supported in a positive culture with strong safety, but adequate staffing and standard training hold it back."
Safety & Risk
8/10
✓
Individualised risk assessments improved and detailed to enable safe risk-taking; staff confident raising safeguarding concerns; registered manager analysed incidents for trends.
Staff Culture
8/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive culture; 'We have a good team and are backed up by good managers'; staff felt able to raise issues.
Staffing Levels
5/10
!
There were enough staff to meet people's individual needs and maintain their safety.
Training & Dev
6/10
✓
Per 2020 comprehensive inspection: Staff were provided with an in-depth induction course and continuous training; registered manager used a training matrix to ensure staff up to date.
Management
7/10
✓
The registered manager carried out quality assurance by collecting people's views and acting on their feedback; staff said 'The manager is very approachable and helpful and is one of the team'.
Programmes
6/10
✓
Per 2020 comprehensive inspection: Dedicated activities co-ordinator provided singer performances, gaming tablet, one-to-one baking, outings, bingo; multiple types with variety.
Points to consider
Staff numbers are enough to keep things safe but nothing special, no details on low agency use or stable teams.
There were enough staff to meet people's individual needs and maintain their safety.
Just standard induction and mandatory training updates, no specialist courses or qualifications funded.
Per 2020 comprehensive inspection: Staff were provided with an in-depth induction course and training to develop their skills and knowledge prior to working in the home.
Varied activities run by a coordinator but basic like music, games, baking and outings, no specialist therapeutic approaches.
Per 2020 comprehensive inspection: Wellbeing co-ordinator organised singer, gaming tablet, baking, walks, bingo and community outings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews