Working at The Crescent Residential Care Home
1 Island Crescent, Newquay, TR7 1DZ
Operated by Crescent Care Home Cornwall Limited
16 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"An approachable supportive manager fosters a positive culture and safe practices, but low weekend staffing and limited activities are drawbacks."
Safety & Risk
7/10
✓
Medicines were stored and administered safely. Staff had received training in safeguarding and knew the action to take if they suspected abuse. Accidents and incidents were recorded and discussed to learn lessons.
Staff Culture
7/10
✓
The culture at the home was open and inclusive. Staff understood their roles and responsibilities. Staff told us they were well supported.
Staffing Levels
5/10
!
There were normally enough staff to support people and respond to their needs. At certain times of the week staffing levels were lower... Staff numbers at the weekend were low with sometimes only one member of staff on shift.
Training & Dev
6/10
✓
Newly employed staff completed an induction before starting to work independently. Training was regularly refreshed. Supervisions were held when staff could raise any issues.
Management
7/10
✓
The service was led by a registered manager who was described as approachable, supportive and caring. Staff told us the registered manager led by example.
Programmes
4/10
!
A member of staff organised a theme night once a week when the menu was based on a particular country's cuisine. People were encouraged to be independent and grow their confidence in social interactions.
Points to consider
Weekends sometimes have just one carer on shift, which goes against their lone working policy and could leave people without enough support in an emergency.
Staff numbers at the weekend were low with sometimes only one member of staff on shift. This was contrary to the service's lone working policy.
No dedicated activities coordinator or regular structured programme, just basic things like weekly theme nights so the role is mostly routine care.
A member of staff organised a theme night once a week when the menu was based on a particular country's cuisine.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews