Working at The Crescent Care Home Limited
7 South Crescent, Hartlepool, TS24 0QG
Operated by The Crescent Care Home Ltd
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"A family-like culture and supportive management with stable staffing, although limited activities and only basic training hold it back."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. [...] Lessons were learned from incidents and learning was shared with the staff team to prevent similar incidents occurring.
Staff Culture
8/10
✓
There was a positive staff culture which helped to achieve good outcomes for people. One staff member said, "We've all worked together for so long it really is like a family."
Staffing Levels
7/10
✓
Staff were recruited safely and there was enough staff to safely support people. One staff member said, "We've all worked together for so long it really is like a family."
Training & Dev
6/10
✓
The providers training matrix showed 100% compliance across modules including health and safety, equality and diversity and deprivation of liberty safeguarding. Staff had received training in administering medicines and had their competencies assessed regularly.
Management
7/10
✓
Staff feedback was positive regarding confidence in the management team. One person told us, "I feel supported in my role, I know management are there for me and will help me to progress in my role if I want to."
Programmes
5/10
!
their passions and interests were supported by the wide range of activities they took part in, not only inside the home but out in the community.
Points to consider
No dedicated activities coordinator or specialist programmes mentioned, so the job involves mostly personal care alongside some community outings.
their passions and interests were supported by the wide range of activities they took part in, not only inside the home but out in the community.
Only standard mandatory training at 100 percent plus basics like behaviour support, no funded qualifications or career pathways.
The providers training matrix showed 100% compliance across modules including health and safety, equality and diversity and deprivation of liberty safeguarding.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews