Working at The Crescent

Lots of staff are behind on mandatory training like safe moving and handling and giving medicines.

Staff training was not always complete or up to date in most key training requirements at the service. For example, Manual Handling Training had only been completed by 63 percent of staff.

Medication records have gaps and errors, and accident records aren't followed up or analysed quickly.

People's medicines administration records (MAR) were not always complete, nor information recorded accurately... no date of analysis of the incidents were recorded.

Bosses aren't checking quality and safety properly, so issues like training gaps and risks go unnoticed.

The systems used by the provider to have oversight of the service were not always followed at the location to ensure accurate and robust quality monitoring was taking place or being completed consistently.