Working at The Court Retirement Residence
Rockbeare, Exeter, EX5 2EF
Operated by The Court Retirement Residence
21 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Supportive managers, stable staffing with no agency use, and a positive culture where staff feel valued, although activities lack specialist programmes."
Safety & Risk
8/10
✓
2021: We were assured that the provider was preventing visitors from catching and spreading infections, meeting shielding rules, admitting safely, using PPE effectively, accessing testing, promoting safety through hygiene, managing outbreaks, up to date policy. Per 2019: Improved medicines administration, good risk assessments, effective safeguarding.
Staff Culture
8/10
✓
2021: Staff felt valued and appreciated and had received special treats... Per 2019: There was an open, transparent and positive culture at the service. Staff told us they felt valued and part of a dedicated team. 'Everyone here loves their job. We work really well as a staff team.'
Staffing Levels
8/10
✓
Per 2019 comprehensive inspection: No agency care staff were employed. This meant people were supported by a consistent and stable team... The registered manager had recruited more staff than the tool suggested... ensures that care is not rushed.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: More specialist face to face training was provided by external health care professionals... Staff had regular observations of their practice, supervisions and annual appraisals... encouraged to continue with their professional development and gain other nationally recognised qualifications.
Management
8/10
✓
Per 2019 comprehensive inspection: The registered manager was highly visible at the service, monitoring what was happening on a day to day basis. A member of staff said, '[Managers name] comes in early and helps out with shifts. They are always available.'
Programmes
6/10
✓
Per 2019: An activities co-ordinator was in post... seven day activity programme, developed according to people's interests... visits from the donkey sanctuary, choirs, flower arranging... community trips... children from nearby schools visited. 2021: monthly 'Round the World' meal experiences, garden and Halloween parties, pampering, VE Day.
Points to consider
Varied activities with a coordinator make the role more interesting than routine care, but no named specialist programmes or tech to add extra variety and fulfilment.
Per 2019 comprehensive inspection: An activities co-ordinator was in post with a seven day activity programme including donkey sanctuary visits, choirs, community trips and school children, but no named programmes such as Namaste Care or specialist therapeutic training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews