Working at The Cottage
Higher House Farm, Warrington, WA13 0PF
Operated by Bright Futures Care Limited
2 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Approachable management and passionate staff create a positive culture, but staffing struggles during sickness stretch the team."
Safety & Risk
7/10
✓
Systems and processes were in place to safeguard people from the risk of abuse. Staff had all received safeguarding training and were aware of their own roles and responsibilities.
Staff Culture
8/10
✓
Staff were passionate about the service and their job role, comments included, 'I love it here, it's really nice.' And 'I love this job, I love the cottage.'
Staffing Levels
5/10
!
There were gaps in staffing levels, particularly around sickness however, the service utilised staff from their other services... 'We do struggle when there is staff sickness.'
Training & Dev
7/10
✓
There was a robust induction into the service and mandatory training was completed. The service had a 100% training record. Staff received regular supervision
Management
8/10
✓
Management were visible in the service and made up part of the care team, they were approachable and took a genuine interest... '[Manager] is 100% approachable.'
Programmes
6/10
✓
Activity timetables were in place however, these could be changed dependent on people's individual needs... visits to Blackpool and planned visit to London.
Points to consider
Staffing gets stretched when someone calls in sick, and they pull in workers from other homes to cover.
There were gaps in staffing levels, particularly around sickness however, the service utilised staff from their other services to ensure there was a consistent staff team. One staff member told us, 'We do struggle when there is staff sickness.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews