Last updated: 9 February 2026
"Staff feel well supported by transparent management in an open positive culture, but limited activities programmes and minor medicines storage issues hold it back."
Systems were in place for the ordering, management and administration of medicines. However, the room used to store medicines was also used as an office and was not always fully secure and room and fridge temperatures were not always recorded daily.
The culture in the service was open, positive and honest with transparent management and leadership. Staff told us communication was good and they were able to contribute fully to discussions.
There were sufficient staff to meet people's needs and people received support from a consistent group of staff. Staff said they felt there were sufficient staff to provide safe levels of care.
Staff completed the training required for their roles and received regular refresher training. Staff received regular supervision and appraisal and were encouraged to undertake further training.
The culture in the service was open, positive and honest with transparent management and leadership. Staff felt well supported by the management team who came over regularly.
Staff supported people to follow interests and activities that they enjoyed. One person had a part time job and another made their own meals once or twice a week.
No activities coordinator or structured programme, so the role is mostly routine personal care with basic support for interests like outings and jobs.
Staff supported people to follow interests and activities that they enjoyed and expressed an interest in pursuing. They suggested new activities for people to widen their interests.
Only standard training and regular supervisions, no specialist courses or funded qualifications.
Staff completed the training required for their roles and received regular refresher training. They told us they were able to identify their training needs and were encouraged to undertake further training.
Minor issues with medicines storage not always secure and temperature checks sometimes missed.
The room used to store medicines was also used as an office and was not always fully secure, although the room was locked when unattended. Room and fridge temperatures were not always recorded daily.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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