Working at The Cottage Specialist Residential Service

Systems were in place for the ordering, management and administration of medicines. However, the room used to store medicines was also used as an office and was not always fully secure and room and fridge temperatures were not always recorded daily.

The culture in the service was open, positive and honest with transparent management and leadership. Staff told us communication was good and they were able to contribute fully to discussions.

There were sufficient staff to meet people's needs and people received support from a consistent group of staff. Staff said they felt there were sufficient staff to provide safe levels of care.

Staff completed the training required for their roles and received regular refresher training. Staff received regular supervision and appraisal and were encouraged to undertake further training.

The culture in the service was open, positive and honest with transparent management and leadership. Staff felt well supported by the management team who came over regularly.