Working at The Cottage Nursing Home
57-58 Blakenall Heath, Walsall, WS3 1HS
Operated by Acepay Limited
33 bedsNursing homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"Stable long-serving staff feel supported and valued, but weak quality audits and inconsistent medicines records need improvement."
Safety & Risk
5/10
!
audits of medicines... had failed to identify that stocks were not routinely carried forward... staff did not consistently record why the person had been administered the medicine
Staff Culture
6/10
✓
Staff enjoyed working at the service and felt supported and valued by the registered manager
Staffing Levels
7/10
✓
most of the staff had worked at the service for many years. The registered manager monitored staffing levels and existing staff provided cover when short notice absences occurred
Training & Dev
6/10
✓
Staff completed a range of training and were supported through supervision and appraisal meetings
Management
4/10
!
The provider and registered manager monitored the quality and safety of the service. However, some quality audits were not sufficiently robust
Programmes
6/10
✓
supported by activity staff, who organised a varied programme of events, including regular outings and activities
Points to consider
Checks on care plans and medication are not thorough enough and miss some problems.
some quality audits were not sufficiently robust, and improvements were needed to ensure they were consistently effective in identifying and rectifying any shortfalls
Medication records have gaps like not always noting why it is given or double-checking entries.
staff did not consistently record why the person had been administered the medicine. In addition, staff booking in medicines outside the regular medicine cycle did not ensure their entries were countersigned
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews