Working at The Cottage Christian Nursing and Residential Home

Staff had been trained to recognise and report any signs of potential abuse. The registered manager maintained a record of any accidents or incidents. This helped to identify any trends. Any learning from incidents was shared with staff.

We observed staff that looked relaxed, happy and were organised in their work. Staff felt they could speak to the manager and be open about new ideas they would like to be considered. All felt supported and felt their views were sought, listened to and responded to.

Staff considered there were enough staff on duty to meet people's needs and help keep them safe and care for them well. We saw that people did not wait long for staff to attend to them. Call bells were answered promptly.

People were supported by staff who were trained and competent in their role. A member of staff said, 'We get all the training we need. Some is on line and we get the time to do it all properly.'

The manager is excellent, she is very on the ball, runs a tight ship and that is appreciated. Staff felt they could speak to the manager and be open about new ideas they would like to be considered.

One person told us, 'We have a lot of interesting things to do and (staff member) who looks after activities never stops. We have been painting today and there will be something else after lunch.' People had opportunities for social stimulation and were supported to maintain links with the local community.