Working at The Cotswolds

Not enough frontline staff so you can only do basic care tasks and feel guilty about not giving the best personalised care, with more agency use causing medication mix-ups.

Staff, and some relatives felt there wasn’t always enough staff... One staff member told us “I feel quite guilty, because I feel like I’m not able to give the best standard of care I’ve always given at the moment and that upsets me.”

Medication errors and incomplete records mean safety practices are not always reliable, even though some issues get fixed quickly.

There had been a recent increase in medication errors... medicines administration records (MAR) had not been fully completed, sometimes missing the balance counts or staff signatures.

Gaps in training and delays mean you might miss out on full skills development for specialist needs.

Training was provided to staff to enable them to complete their role to a good standard, however there were some gaps where there had been a delay in the provider sourcing and organising training.