Working at The Cotswold

Medicines safely managed with electronic system; risks assessed and managed effectively; strong safeguarding policies and accident monitoring; staff knew reporting procedures

Very high staff morale and sense of pride; staff described 'extended family', 'brilliant team', 'the role I want to do, the person I want to be'; strong open communication

Staff retention was excellent with many long-serving team members; people noted 'enough staff' and 'regular staff which I like because they get to know you well'; safe recruitment practices followed

Staff received relevant training meeting Care Certificate, palliative care towards accreditation, regular supervision, competency assessments; innovative projects like oral hygiene training video

The registered manager was extremely passionate, fully committed to continuous improvement, led by example with high confidence from people, relatives, staff and professionals: 'It is always a pleasure to visit the home'

Designated activities staff ran impressive programme with pet therapy dog, guinea pigs, hatching chickens, gardening attracting butterflies, community outings, cooking/art/flower arranging classes