Last updated: 10 February 2026
"Approachability of managers, good staff morale and teamwork, although adequate staffing and basic activities without a dedicated coordinator hold it back."
People were protected from the risk of harm and abuse. Staff understood how to report concerns and to whom.
Leaders told us that staff morale was good and the staff team enjoyed working with each other. There was a good sense of teamwork.
We observed there to be sufficient staff available to meet people's needs.
The provider's training matrix viewed on site. It included mandatory training such as ... autism, ... positive behaviour, ... working with learning disabilities. Most training was up to date.
Managers were approachable and helpful. Staff told us they had confidence in all managers and felt able to discuss things openly with them.
People had person centred planning meetings ... included holidays, one to one support, developing friendships and maintaining contact with relatives and friends.
Staffing is adequate but nothing special, just enough staff to meet needs with no details on retention or agency use.
We observed there to be sufficient staff available to meet people's needs.
Activities are regular like shopping and day centre visits but no dedicated coordinator or specialist programmes to make the role more varied.
[Relative] goes to the day centre three times per week and they go out shopping.
AI Generated
Management Quality
Well-led: Good
Direct feedback from current and former employees

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