Working at The Conkers
Far Common Road, Mirfield, WF14 0DQ
Operated by Hollybank Trust
7 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff enjoy a family-like culture with good training and activities, but no permanent manager and poor controlled drugs records are concerns."
Safety & Risk
6/10
✓
Per 2018 comprehensive inspection: concerns relating to record keeping for controlled drugs... Poor records do however increase the likelihood that errors will occur; 2021 IPC inspection: all assurances met.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: Staff we spoke with clearly enjoyed working at The Conkers. A member of staff said 'I love working here.' A second... 'It's one big family.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: We saw there were sufficient numbers of staff on duty to make sure people's care needs were met. A relative said 'There is always plenty of staff around.'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff completed an induction programme which included mandatory training. Regular supervision was carried out... Staff received annual appraisals.
Management
2/10
✕
Per 2018 comprehensive inspection: At the time of our inspection the home did not have a registered manager. The home was currently being run by a manager who had applied to become a registered manager.
Programmes
6/10
✓
Per 2018 comprehensive inspection: People were enabled to follow a variety of interests and activities... for example, music, messy art and a visit to an IT café. A relative... 'wide variety of activities and opportunities... community.'
Points to consider
No permanent manager in post at time of last full inspection.
At the time of our inspection the home did not have a registered manager. The home was currently being run by a manager who had applied to become a registered manager. Per 2018 comprehensive inspection
Medication records for controlled drugs were poorly kept and not fixed after audit flagged it.
We identified concerns relating to record keeping for controlled drugs as it was difficult to understand the stock balance... We saw an audit... had identified the same issue... but remedial action had not yet been implemented. Per 2018 comprehensive inspection
No routine feedback sought from staff or families, last staff survey in 2016.
The provider had not sought formal feedback from staff since 2016 when a staff survey was carried out... Formal feedback from people... relatives and staff was not routinely sought. Per 2018 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews