Last updated: 9 February 2026
"Staff feel well supported by managers with motivated teamwork and good training, but limited activities and reliance on backup staffing hold it back."
Per 2019 comprehensive inspection: Staff aware of abuse indicators and how to report; safe medicines system with training, competency checks and regular audits; risks assessed and incidents reviewed.
Per 2019 comprehensive inspection: Staff were motivated and described the good team work at the service; felt well supported by managers.
Per 2019 comprehensive inspection: People and staff told us there were enough staff available to care for people safely; contingency arrangements in place to cover staff leave or sickness.
Per 2019 comprehensive inspection: Staff received an induction, training and regular supervision; told us 'The training is really good' and could request additional training.
Per 2019 comprehensive inspection: Staff spoke highly about the management team and told us they felt well supported; 'The managers are great with people and they are there for us. Everyone is supportive.'
Per 2019 comprehensive inspection: Limited structured activity taking place on the day but examples included bowling, baking, trips to football stadiums, visiting entertainers, gardening and beach cleaning.
Staffing is adequate for safe care but relies on backup plans when staff are off sick or absent.
There were sufficient staff... There were contingency arrangements in place, to cover staff leave or sickness. Per 2019 comprehensive inspection.
Only basic activities and community outings mentioned with no dedicated coordinator, so the role is mostly routine personal care.
There was limited structured activity taking place on the day of our inspection, but the management team provided examples of activities people took part in.
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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