Last updated: 10 February 2026
"Staff feel supported and valued with good training and varied activities, but weak governance and sloppy management checks missing care plan errors need attention."
Risks associated with people's care needs and the environment had been appropriately assessed and staff had been provided with information on how to support people safely.
Staff told us they felt supported and valued by the registered manager and provider... One member said 'It's been tough at times but [registered managers name] has supported us throughout.' The registered manager said, 'There is a real sense that we are all [meaning people and staff] in this together'
Per 2019 comprehensive inspection: People, staff and relatives felt there were enough staff on duty to support people and keep them safe.
Staff continued to receive the training and support they required to do their job. The providers training matrix identified what training staff had undertaken and when updates in training were due.
Whilst improvements had been made following the previous inspection in April 2019, the providers governance systems had not been effectively implemented in order to identify concerns or drive improvements.
Per 2019 comprehensive inspection: The provider produced a monthly activity programme and people were able to freely choose which activities they wanted to take part in. For example, archery, canoeing, caving, walking, climbing, cookery, art and music sessions.
Managers checks are not thorough enough and missed wrong details in one persons care plan about legal restrictions on their freedom.
records for one person living at the service continued to contain misleading and inaccurate information. For example, records for one person stated that 'the house manager or manager on call had the legal authority to suspend this person's access to the community at any time'
Staffing is adequate but nothing special, no details on stable teams or low agency use.
Per 2019 comprehensive inspection: People, staff and relatives felt there were enough staff on duty to support people and keep them safe.
AI Generated
Last inspected: October 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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