Working at The Coach House

Safeguarding procedures were in place staff were aware of these and followed them when needed. Staff told us they had received safeguarding training and knew how to recognise and report potential abuse. One staff member said, 'I am confident they would take action.'

Staff felt supported and listened to and had the opportunity to raise concerns. A positive culture was reflected by the management team across the service which was reflected by staff.

Per 2019 comprehensive inspection: Staff received an induction and training that helped them support people. When staff needed specialist training, for example in management of behaviours. This was provided for them.

Staff felt supported by the management team. They told us they had the opportunity raise concerns by attending staff meetings and supervisions.