Last updated: 9 February 2026
"Staff feel valued and supported by managers with a motivated team spirit, although occasional waits for help and standard training are drawbacks."
People were protected from the risk of harm. Staff were able to tell us about different types of abuse... robust recruitment process... Medicines were administered by staff who were trained and assessed as being competent.
Staff we spoke with were motivated and we observed them working well as a team. One told us, 'I am proud to work here and I like my job.' Another said, 'We are a nice team and we all pull together.'
Staffing levels were safe. One person told us, 'There is enough staff, we sometimes have to wait a minute as they are always working.' We looked at rotas which showed there was enough staff to meet people's needs.
Records showed staff received relevant training to enable them to provide support that met people's needs. Staff received regular supervisions and annual appraisals where they had the opportunity to discuss their well-being.
Staff told us they felt valued and supported and could approach them with any concerns. One said, 'They are open and transparent and I can suggested things.'
There was a range of activities and events people could be involved in. These included group crosswords, crafts, attending church services and choirs. The activities co-ordinator... listened and acted upon what people wanted to do. For example, people wanted to play bingo and have reminiscing sessions.
Staffing is enough to meet needs but residents sometimes wait a minute for help.
There is enough staff, we sometimes have to wait a minute as they are always working.
Only standard training and supervisions mentioned, no specialist courses or funded qualifications.
Records showed staff received relevant training... Staff received regular supervisions and annual appraisals.
Regular activities like bingo, crafts and church with a coordinator, but no specialist programmes.
These included group crosswords, crafts, attending church services and choirs... bingo and have reminiscing sessions.
AI Generated
Last inspected: February 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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