Working at The Coach House Nursing Home

People were protected from the risk of harm. Staff were able to tell us about different types of abuse... robust recruitment process... Medicines were administered by staff who were trained and assessed as being competent.

Staff we spoke with were motivated and we observed them working well as a team. One told us, 'I am proud to work here and I like my job.' Another said, 'We are a nice team and we all pull together.'

Staffing levels were safe. One person told us, 'There is enough staff, we sometimes have to wait a minute as they are always working.' We looked at rotas which showed there was enough staff to meet people's needs.

Records showed staff received relevant training to enable them to provide support that met people's needs. Staff received regular supervisions and annual appraisals where they had the opportunity to discuss their well-being.

There was a range of activities and events people could be involved in. These included group crosswords, crafts, attending church services and choirs. The activities co-ordinator... listened and acted upon what people wanted to do. For example, people wanted to play bingo and have reminiscing sessions.