Last updated: 10 February 2026
"Enough staff on duty and good training, but no permanent manager and lack of organised activities hold it back."
People felt safe at the service. Risks to people's safety and well-being were consistently identified and managed without restricting people's freedom. Medicines were managed safely.
Staff told us that there was positive leadership in place from the team leaders but they did not feel there was an open culture. Staff were motivated and committed.
There were sufficient numbers of staff on duty to meet people's needs. Staff told us there was enough staff on duty each day.
Staff had attended relevant training to undertake their role and spoke positively about the training they were provided. Records showed that staff had undertaken training across a number of areas including safeguarding adults, fire safety, first aid, infection control and mental capacity.
The service did not have a registered manager. An acting manager had been appointed in January 2018 who was also responsible for the service run by the provider organisation on the same site.
Staff that we spoke with told us that people were independent and therefore formal activities were not organised for everyone.
No permanent manager in place, acting manager not known to residents and not around much for staff who say they have been rude.
The service did not have a registered manager... People did not know the acting manager... The manager swore at us in a meeting and was rude
No organised activities programme or coordinator since residents are independent, so the role is mostly routine support.
people were independent and therefore formal activities were not organised for everyone
Staff do not always feel listened to or valued by senior management despite liking team leaders.
staff did not always feel listened to... they did not feel valued by the management
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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