Last updated: 10 February 2026
"Staff feel supported since the manager returned and work well together as a team, although medication stocks do not always match records."
On checking medication stocks we found these did not always match with people’s medication administration records (MAR).
Staff told us they felt they were treated fairly at the service, listened to and worked well together as a team.
There were enough staff to meet people’s needs.
Staff training was monitored and when this needed to be updated dates were booked in for this to be completed.
A member of staff said, 'Since the manager has returned staff are more settled and relationships have improved. I feel much more supported.'
The activity co-ordinator also arranged events and entertainers who visited the service, which people enjoyed.
Staffing levels are enough but they use agency staff sometimes.
Before agency staff worked at the service the deputy manager checked with the agency they had up to date training and recruitment checks in place.
Medication records do not always match stock and audits are only monthly so issues might not be spotted quickly.
on checking medication stocks we found these did not always match with people’s medication administration records (MAR). Although we found no impact on inspection, medication audits were only completed monthly, this meant there was a risk of issues not being identified and addressed promptly.
Training covers basics like the Care Certificate and is up to date but no specialist courses or funded qualifications mentioned.
staff new to care were supported with completing the Care Certificate, a national recognised set of care standards
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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