Working at The Coach House
34A Stapenhill Road, Burton On Trent, DE15 9AE
Operated by Lifeways Community Care Limited
2 bedsResidential homes
Workplace Score
5.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.0/10
Key Finding
"Stable staffing, good training and positive culture, but no registered manager and limited activities hold it back."
Safety & Risk
5/10
!
2021: COSHH cupboard unlocked during inspection (fixed immediately), fire risk assessment dated December 2019 and not updated.
Staff Culture
6/10
✓
Per 2019: staff said 'The registered manager is really good and helpful. They are always there for you'; positive professional feedback on management team.
Staffing Levels
6/10
✓
Regular staff definitely know [Person's name] risks and needs (2021); per 2019: sufficient numbers of trained staff to meet needs flexibly, consistent staff team.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: effective system to monitor staff training up to date, staff told us training was 'good'.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission (2021 targeted inspection).
Programmes
3/10
✕
Per 2019: person supported to walk, access community, prepare meals; no structured programme, coordinator or variety mentioned.
Points to consider
No permanent manager in post, so leadership depends on deputies and area managers coming in.
The service did not have a manager registered with the Care Quality Commission.
No activities coordinator or varied programme, just basic outings and walking.
Per 2019: person supported to spend time walking and access local community; no further activities detailed.
Safety slips like unlocked chemical cupboard and out-of-date fire risk check, even though fixed on the spot.
One person's care record included an identified risk and required the COSHH cupboard to be locked... we found it was not locked... deputy manager... action this immediately; deputy manager could only locate a fire risk assessment dated December 2019.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews