Working at The Coach House

People were safe and protected from the risk of harm by staff who had received training... Risks to people's health, safety and welfare were assessed... and regularly reviewed... People received their medicines on time and in a safe way.

A staff member commented positively about the supportive atmosphere in the home, "It's a really good place to work; other staff are helpful and the manager is really interested in [getting] the best for people."

There were enough staff on duty to meet people's needs. Staffing levels were high enough to provide the individual support that some people needed... Many of the staff had worked in the home for several years.

"The training here is really good. If you request any specific training or it is identified for you it is then arranged very quickly." Staff had achieved nationally recognised qualifications and received regular support and supervision.

The registered manager said they had an open-door policy so that people, relatives and staff could raise any issues or concerns or make suggestions. The registered manager showed a keen interest in developing the service further. They were very supportive of staff undertaking further training.

People were supported to be engaged in a numerous and wide range of activities... music therapy session... community-based fitness group... village activities... craft club activities.