Working at The Close Care Home

Where people were on blood thinning medicines, there were clear processes allowing multidisciplinary team approach; PEG risks identified with individualised plans; staff trained and knowledgeable; exceptional infection control.

Per 2020 comprehensive inspection: staff immensely proud of the service, loved working there, strong emphasis on praising and supporting staff, demonstrated clear understanding of their role's impact.

Staff told us there were enough staff to meet people's needs and they never worked when they were short of staff. Records of staff rotas showed planned staffing levels were always met despite the provider using agency staff.

Per 2020 comprehensive inspection: staff received specialist training including 11-week end-of-life programme at hospice, condition-specific training for Alzheimer's, Parkinson's; competency checked regularly; staff knowledgeable on PEG support.

Per 2020 comprehensive inspection: service leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care; people said 'provider is always around' and 'well managed'.

Per 2020 comprehensive inspection: innovative programmes like IDDSI kitchen and chefs club shared regionally, boat trips, fishing, gin club, community café, toddler groups, mobile projector; activities team award.