Working at The Churchley Rest Home Limited

Management has serious oversight problems like not doing routine audits or handling consent and mental capacity forms properly, so risks build up.

The provider was in breach of legal regulation to consent and a further breach of governance... Audits had not been routinely carried out in line with the services policies and procedures.

Safety processes are not reliable with falls not always handled right, relatives not notified, and equipment like hoists not checked regularly.

On several occasions following a fall, the correct post fall procedures and moving and handling plans had not been followed, and relatives had not been notified... equipment had not been routinely checked to ensure it was safe to be used, such as lifting equipment.

Staffing feels adequate most times with no agency but nights are thin with just one worker and some relatives worry it stretches staff.

There is only one member of staff on at night... some relatives felt more staff would be beneficial, especially at night times.