Last updated: 10 February 2026
"Staff feel supported with effective training and supervisions, but poor infection control and weak management systems need attention."
Not all staff practiced effective infection prevention per COVID guidance; touched masks, no hand hygiene between people, IPC policy outdated, Reg 12 breach.
Staff said 'Nothing could be better, management are really supportive and we are open and honest with each other as a team'; approachable manager.
Enough staff to meet needs but recruitment checks not always timely, gaps in employment history not explored, references inadequate.
Per 2019 comprehensive inspection: effective training system, mandatory training timely per matrix, NVQ opportunities, supervisions 4x/year.
Provider's quality systems had failed to identify and make consistent improvement; third consecutive requires improvement inspection with governance breach (Reg 17).
Per 2019 comprehensive inspection: regular theme days and events like Disney day, Halloween, pantomime, bonfire night, Christmas decorations.
New staff sometimes start without full checks like timely references or explanations for gaps in their job history.
The provider's recruitment practice did not ensure employment references for potential new staff were always obtained in a timely manner. Gaps in potential new staff's employment history were not always explored and documented.
Infection control practices are inconsistent, with staff not always washing hands between people or wearing masks properly.
We saw some staff touched their masks or wore them below their chins. Some staff had contact with different people without washing or sanitising their hands
Management systems are weak at spotting issues, with out of date policies and hard to follow records for audits and improvements.
The provider's quality systems had failed to identify and make consistent improvement and ensure they incorporated national and local guidance in the running of the home.
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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