Working at The Chimes Residential Home

New staff sometimes start without full checks like timely references or explanations for gaps in their job history.

The provider's recruitment practice did not ensure employment references for potential new staff were always obtained in a timely manner. Gaps in potential new staff's employment history were not always explored and documented.

Infection control practices are inconsistent, with staff not always washing hands between people or wearing masks properly.

We saw some staff touched their masks or wore them below their chins. Some staff had contact with different people without washing or sanitising their hands

Management systems are weak at spotting issues, with out of date policies and hard to follow records for audits and improvements.

The provider's quality systems had failed to identify and make consistent improvement and ensure they incorporated national and local guidance in the running of the home.